Understanding more from user feedback
Sometimes users of GOV.UK feel that we haven’t given them the best experience or told them what they need to know. We want to learn from those users so every GOV.UK page has a small form for users to tell …
Dan Heron
5th Data Science Show & Tell
Usually at our Data Science Show and Tell events there are presentations on successful projects. This time we decided to turn that idea around and look at ‘celebrating our failures’. Why? Because in our day to day data science work failure is …
Using sentiment scoring and changepoint analysis to spot problems in services
This post describes how techniques like changepoint analysis and sentiment scoring can be used to identify potential problems in a service. Problems such as an unexpected surge in demand can catch a service out. When a service fails to deliver …
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