Dart Charge - Service Assessment
...use the crossing regularly to individuals. The service will provide users with information to understand what they must do to comply with the charging regime and the consequences if they...
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Civil Service Jobshare - Internal Service Assessment
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...to key user journeys. The panel were impressed with the breadth of user research undertaken in reaction to feedback from the beta assessment, with a renewed focus on task based...
Amend My Driver Record Change of Address - Service Assessment
...in public beta. The team should put together a model of support to meet the support needs of users who genuinely need it, with other users being encouraged to use...
DWP Change of Address - Service Assessment
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...and improvements they’ve made to their service based on user research. They have clear plans to continue engaging with users through the beta phase. The service team demonstrated strong awareness...
Apprenticeship Applications - Service Assessment
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...to set cookies (i.e. from stats.matraxis.net and google.com) is good for users. Third party cookies are intrusive, and can be used to track a user from one site to another....
e-Referrals - Service Assessment
...plan to continue to provide support through an existing contact centre, there were no plans in place to test that support to ensure that it meets user needs and the...
Asking people about their ethnicity
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Richard Laux - Deputy Director (Data and Analysis), Race Disparity Unit, Posted on:
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Data insights, Open data, Statistics
...Regulations require public bodies to publish information to show they comply with the Equality Duty relating to their employees, and others affected by their policies or practices. Public bodies which...
The Data Science Accelerator is back
...code or suggesting a good library for them to use). You need to spend some time each week in the hub, though not necessarily a whole day. The coaching and...
Share Driving Record - Service Assessment
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...third parties gaining access to data without use of user generated check codes, with the third parties agreeing to strict compliance policies, and using an API separate from the service....
Personalised Registration - Service Assessment
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...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
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