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View Vehicle Record for Fleets - Self Certification

Self Certifications are run internally by each department, organised through their responsible Digital Leader. The Digital Leader will certify the service meets the Digital by Default service standard criteria. The Self Certification process is currently in Alpha, and will continue to be iterated on. Services with over 100,000 transactions a year will continue to be assessed by GDS.

The View Vehicle Record service for Fleets is a digital service that provides information to DVLA registered fleet operators about the vehicles they are responsible for. The operators will be able to see the information contained on the V5C documents (vehicle log books) as well as the current tax and MOT status of this vehicles. The service is aimed at fleet operators that have between 10 and 600,000 vehicles registered with the DVLA.

The service forms part of the DVLA's Red Tape Challenge commitment to stop issuing V5C documents to fleet operators by allowing them to view this information online rather than securely storing many paper documents.

Department / Agency:

Date of Submission:

Assessment Stage:

Lead Assessor:
D. Vaughan

Service Manager:
R. Gye

Product Owner:
N. Morgan

Digital Leader:
O. Morley

Assessors Summary:

Overall the assessment team were impressed by the prototype demonstrated to us and the work that has gone into the Alpha phase of development. The service team provided good responses to the questions on the 26 Digital by Default Standard criteria and were able to demonstrate they've worked in an iterative, agile manner. We were pleased to see the engagement with fleet managers during the Alpha and also the thought that has gone into re-using existing services/patterns.

The assessment team noted the following recommendations.

The team should continue to undertake user research in each sprint and should look to embed a dedicated user researcher into the team. We were pleased to hear that members of the team have been observing the research undertaken during the alpha. The Service Manager should ensure that there is appropriate time given to the team to allow this to continue.

The team should undertake more work to identify which users may require assisted digital support and look at how this support could be provided. They should engage with the Assisted Digital team at the Government Digital Service.

The team should consider the privacy implications of the service and include appropriate access control. The Service Manager should continue their engagement with the GDS Identity Assurance team.

The team should undertake further work in planning how to encourage users to switch from the existing paper and phone channels to the new digital service.

Results Against the Digital by Default Criteria:

Criteria Passed Criteria Passed
1 Yes 2 Yes
3 Yes 4 Yes
5 Yes 6 Yes
7 Yes 8 Yes
9 Yes 10 Yes
11 Yes 12 Yes
13 Yes 14 Yes
15 Yes 16 Yes
17 Yes 18 Yes
19 Yes 20 Yes
21 Yes 22 Yes
23 Yes 24 Yes
25 Yes 26 N/A
Details of criteria that are not applicable to this service
26 - The service will be tested with the minister during the Beta phase.