The View Vehicle Record Service for Fleet Companies is a digital service that provides information to DVLA registered fleet operators about the vehicles they are responsible for. The operators will be able to see the information contained on the vehicle’s V5C documents (vehicle log books) as well as the current tax and MOT status of the vehicles. The service is aimed at fleet operators that have between 50 and 650,000 vehicles registered with the DVLA.
The service forms part of the DVLA’s Red Tape Challenge commitment to stop issuing V5C documents to fleet operators by allowing them to view this information online rather than securely storing many paper documents. The View Vehicle Record service will allow fleet companies which have opted-in to not receive V5C documents to request individual documents where required.
Department / Agency:
DfT / DVLA
Date of Assessment:
Result of Assessment:
Outcome of service assessment
After completing the self certification assessment, the assessment panel is happy to recommend to the Digital Leader that this service is given approval to continue launch as a public beta service.
The service was assessed against all 26 points of the Digital by Default Service Standard and the panel were particularly impressed with:
- The service manager and product owner showed a good understanding of the needs of the users within the different types and sizes of fleet companies and in particular the data they required from the V5C documents.
- The service team has conducted user research with a large number of fleet companies during the alpha and beta stages.
- The team is running a private beta with 13 fleet companies to gather feedback and identify further improvements.
- The team has the ability to make changes to the service quickly and can deploy updates regularly. The team has also reused a number of components built for the View Driving Licence service.
- Since alpha, the team have worked to build in the ability for fleet companies to request a physical V5C document when needed. This is being integrated with the DVLA legacy technology estate.
The panel noted the following recommendations. The team should:
- Continue regular user research with fleet company staff using real data.
- Further investigate the potential user need to provide the data to fleet companies via an API.
- Investigate whether the service can be better integrated with other digital services. For example, passing users directly into the Vehicle Tax service.
- Look to re-use the email sending service built for the Vehicle Management and Personalised Registrations projects instead of operating it’s own email service.
- Continue to work with the GDS Performance Platform team to ensure performance data from the service is published and appropriate Key Performance Indicators (KPIs) are measured.
- Ensure the service has evaluated all the risks around privacy and security given the service allows access to vehicle keeper information.
In summary, the assessment panel are pleased with the progress of the service. The work carried out since the alpha assessment to improve the service is very encouraging and the panel looks forward to seeing the service improve as it is opened up to more fleet companies.
Digital by Default Service Standard criteria
|Details of criteria that are not applicable to this service|
|Criteria 26 – the service will be tested with the minister during the beta phase.|