James Abley

James Abley is a Technical Architect at GDS, responsible for the Performance Platform.

Reducing failure demand for digital services

James Abley, 4 July 2014 - Performance Platform

Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how we can measure and reduce failure demand for online services. What …

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