We’re coming up to a year of live running of the digital service standard. Throughout the year the ‘pass rate’ for service standard assessments has been at about 70%. I was asked recently if a 70% pass rate is good? …
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This is a cross government blog about our work with data and the way we’re using performance analysis and data science techniques to improve service delivery and policy outcomes, and our work to find, access and use open government data.
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