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Service manual

Help us increase the importance of data in GDS service assessments

Charlee Gothard - Technical Writer, Data Standards Authority, GDS, 11 March 2021 - Data Standards, Digital Service Standard, Service manual

The Data Standards Authority invites you to play a leading role in the future development of the Service Manual and service assessments, increasing the importance that data plays.

Service manual discovery findings

Holly Garrett, 16 September 2015 - Service manual

The service manual team is reassessing who the users of the service design manual are and what they need from it. We spent 4 weeks in discovery and this post will cover what we found. A little bit of background …

Introducing the service manual team

Nick Smith, 16 June 2015 - Service manual

Since March 2015 a small, multidisciplinary team has been reassessing our understanding of users and the needs for the service design manual. Here's an introduction to what the team is doing. The history The service design manual was published in …

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