Improving customer insights: the merits of using LASSO

In a world where online surveys are often distributed to understand user needs, the main challenge is no longer the gathering of data but dealing with the vast quantities of...
In a world where online surveys are often distributed to understand user needs, the main challenge is no longer the gathering of data but dealing with the vast quantities of...
...data we collect could be used to flag up problems inbetween testing. The investigation centred on analysing the characteristics of those users who start but fail to complete services. For...
...ongoing user research is in place. The service requires users to provide their National Insurance number, though this is not strictly required to make a plea. For some users, providing...
...to do this themselves online. The dashboard gives managers of the service useful information to help them improve its performance: what is the average cost per transaction? has the digital...
...and doesn’t conform to the style guide in relation to use of plain English. Essential legal terminology should also be explained in plain English. Good examples already resolved include adding...
...(which I currently do manually). When user selectable date ranges are introduced to the Platform, I’ll look forward to being able to more easily align the data with specific iterations...
...our work to find, access and use open government data. Data is an important part of the 2017-2020 Government Transformation Strategy, and this blog brings together the work of colleagues...
...The development of the in-house team, and the work done to help DWP staff develop the skills to be able to work in a user-centric, iterative and agile way. Working...
The Register for Marriage Allowance service will allow users to register their interest in applying to transfer £1,060 of their personal tax allowance to their spouse or civil partner. Users...
...information most important to them, do the things they need to do in one place, and link them to other services and opportunities pertinent to their individual circumstances. Department /...