An online portal which allows organisations and individuals to submit science and technology innovations and proposals to MOD (in response to specific competitions or general invitations) and for these bids...
...user research into the backlog the team’s success in putting user needs first and working in an agile, iterative way in a complex stakeholder, policy and security environment the effort...
...revised the service resulting in a service that users can use first time unaided. There is a team in place to work with the service manager to monitor and improve...
...to learn that: The team have overcome internal barriers to in-home contextual research, and begun a programme of in-home research with 6 interviews planned per sprint. The team have adopted...
...England’s Data Platform? Imagine a user who wants to analyse a dataset. They might log into a website, download a file, and then create graphs or run some statistics to...
...with real users has been carried out to date, much of the feedback gathered was incorporated into the services design. There is a commitment to visit operators and observe the...
In a world where online surveys are often distributed to understand user needs, the main challenge is no longer the gathering of data but dealing with the vast quantities of...
...data we collect could be used to flag up problems inbetween testing. The investigation centred on analysing the characteristics of those users who start but fail to complete services. For...
...ongoing user research is in place. The service requires users to provide their National Insurance number, though this is not strictly required to make a plea. For some users, providing...
...to do this themselves online. The dashboard gives managers of the service useful information to help them improve its performance: what is the average cost per transaction? has the digital...