...in the system for both claimants and insolvency practitioners. https://www.gov.uk/transformation/redundancy-payment Department / Agency: BIS / Insolvency Service Date of Assessment: 18/12/2013 Moving to: Private Beta Result: Met Lead Assessor: N....
...when working with policy colleagues to ensure that user experience rather than business norms informs the language used in the service and the caseworking tool. Both the service and caseworking...
...user satisfaction for this service (including a concluding survey) Obtain and implement an analytics package (in consultation with the GDS Performance Platform) and ensure you can provide accurate KPI data...
...that user centred design was introduced late into the project, and early iterations were only tested with internal staff. Only during later sprints were a wider external group engaged to...
...it was intended to meet and were planning iteratively to continue your development towards this. Recommendation: consider increasing your user feedback opportunities to align with product releases to gain faster...
...interesting insights. One area we’ve tried recently is examining real-time data. Real-time data has become increasingly accessible in the last few years. It can bring some real benefits: Ensuring analytics...
...digital users are requiring help with, but are not incorporating digital inclusion methods into any assisted digital support. 7. Digital Take-up The service team have a broad view on potential...
...SRO sign-of will be secured prior to launch. Work is underway to identify sections of code for publication in open source repositories. Work is underway to integrate with the GOV.UK...
...demonstrated that they had undertaken thorough research into their assisted digital users, contacting a significant number of people who had used offline methods to complete the application in the past,...
...their ineligibility. In that way they can see the exact cause and know what information they need to collect for eligibility rather than working through one item at a time....
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