...and should continue throughout the process. Simplification of policy will lead to improvements in the user journey. Point 6 - Build the service using the agile, iterative and user-centred methods...
...team had insight into user needs here - they acknowledged that while jointly filing was beneficial to both users and government, some users preferred to file separately, and had good...
...Civil Service’s commitment to more flexible working. However, while the team identified some potential user needs and user stories from early workshops with stakeholders such as job sharing network leads,...
...the service during beta and have produced a user focussed service with evidence to show that users prefer it. Their “putting users first” approach, including users with assisted digital and...
...the transaction themselves. Research should be undertaken with assisted digital users at each point of the user journey to demonstrate how assisted digital support meets user needs. publishing code -...
...research to identify any users with assisted digital needs (see: Researching assisted digital users). If assisted digital users are found, carry out research with those users and plan to carry...
...make changes was supported by user research data - there was an evidenced user need for the information to be in one place. User needs and user research The team...
...no existing tests to around 80% coverage. The team has focused on user-centric feature tests. All new code developed is unit tested. The working practices of the team enable continuous...
...revisit the discovery phase for the whole project, elucidate the user needs and develop a new service design and user interface, or proceed with the release in November but develop...
...the product. Recommendations User needs As identified above, the team should continue their user research and identify and test with a representative sample of users. Testing at premium centres alone...
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