...of the digital channel as the first place to search rather than over the telephone. Ensure user research extends to the complete user journey (through to users contacting scheme administrators)....
...sort of questions? Are users task-focused rather than exploratory? Do users expect government to provide this sort of information? Do users just google this sort of information? Test the report...
...user needs. Research to develop a deep knowledge of who the service users are and what that means for the design of the service. Make identification/recruitment of assisted digital users...
...The team needs a full time designer and full time user researcher. Currently design and user research are a single role. The service has different user groups and user needs...
...must be clearly stated in the team’s organogram, as an area in its own right. User Needs and User Research The service team should ensure that the user needs that...
...iterations for more contextual user research prototype as many possible solutions to the needs identified in user research include the entire team, including developers, when viewing user research. GDS recommends...
...were not known. Assisted digital user personas (and their user journeys) had not been identified, meaning that there was a lack of knowledge around those users’ needs and barriers to...
...departments and users to determine whether the code is useful. We recommend confirming the availability of and adding a GitHub plugin to the existing source code repository early in beta...
...User needs and user research The assessment panel noted how the whole service team had a deep understanding of their users, and of the top user needs that the service...
...and should continue throughout the process. Simplification of policy will lead to improvements in the user journey. Point 6 - Build the service using the agile, iterative and user-centred methods...
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