Civil Legal Advice - Service Assessment
...and the panel was impressed by the quality of the product. Particularly strong areas of performance include: User Research The team clearly understands the needs of their users. Research has...
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National Archives Discovery - Voluntary Service Assessment
...the passion across the whole team to deliver the new Discovery service. Does the service meet user needs? TNA has a number of mechanisms in place for gathering user data...
Employer Routed Funding - Service Assessment
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...providers. During the alpha service standard assessment, the assessment panel looked at the following areas. User needs The service team has clearly identified the user needs that will underpin the...
Digital Forms - Beta Assessment
...a broad or deep enough understanding of their service users to adequately inform the design of the service. The forms are used by a large and diverse population of users....
Charities Registration - Self Certification
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...given the established user need for an in service progress bar. Continue the investigation work begun of assisted digital (AD) users through contact with customers who request a paper form...
Civil Legal Advice - Service Assessment
...service.gov.uk domain. Reasons User needs: The service team were able to clearly articulate the user needs of this service and gave good examples of where user research had fed directly...
Accessibility of the new Services page
Our new Services page lists government services for which we have dashboards. We recently improved the page by adding key data for each service, including User satisfaction and Cost per...
Employment Related Securities (ERS) Reporting Service - Self Certification
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...common use for agile delivery. Open source code is used but as recommended above, the panel want to see new open source code published at the earliest opportunity. Users will...
Blood Donation Service - Voluntary Service Assessment
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...donor for new donors. Donors can also connect their account to Facebook and Twitter logins for ease of access. The users are Whole Blood donors, members of the public and...
Foreign Operator Payment System – Service Assessment
...users regularly and often. GDS is working on new design guides that will help services to develop services that will meet the service standard. A significant amount of user research...
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