...to go into encouraging current users who are used to and expect telephone support, to shift to self-serve through the new service. There are some shared roles across the services...
...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...
...have to work on a broader cultural change to make sure everybody understands and supports your need to collect and manage metadata. We’re looking forward to continuing our metadata journey...
...data analysis and data science to find answers to common questions. This has helped us to go into more detail than we might normally do on government blogs, and to...
...our speakers and audience. If you would like to contribute or otherwise join us at the next Show and Tell (14:00-16:00 on 12th November 2015), do please get in touch....
...to share research and to get research feedback into the payment platform backlog. It would be helpful to hear more about how the research is integrated into the wider product...
...allows you to link the MP making a speech to what expenses they claimed, how often they attend Parliament, their interests and how they have voted. The information is under...
...right, service teams may need to ask the user for clarification or to provide more information. They may also have to contact the part of government that issued the documentation...
...well to think of a process here to minimise the risk of collecting too much information. Analytics and benchmarking The analytics from the old Delphi system are very poor, only...
...assisted digital (AD) users to understand their barriers, so could not show how proposed support meets user needs. The service was too early in development to meet the service standard...
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