...the service team now needs to see this part of the service being used in anger in order to learn more about demand for Assisted Digital support both for this...
...Research to develop a deep knowledge of who the service users are and what that means for the design of the service. Low-skilled users had been recruited for some of...
...point for knowledge regarding reporting for connected products in the organisation Create and maintain tagging specifications for our development teams, and ensure tagging has been implemented accurately in order to...
...for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although these haven’t...
...their source code publicly available, although their code base has been carefully managed in a way that is ready for release. We are aware that there is full support at...
...and isn’t too hard to learn from scratch (as I did). This R code extracts all the pageviews of the ‘/GetJob’ page for that particular day (all 379,000 of them)...
...multiple instances of the same piece of text that linked to different URLs; for example, link text for ‘starting a business’ in the first paragraph linked to ‘applying for a...
...Recommendations The Registered Traveller service has clearly made some real steps forward from the initial pilot phase, and both the service and caseworker tool are strong platforms for the development...
...then based on learning from 1) and 2) a digital form to replace the paper form HMCTS was already undertaking work to redesign the existing paper form in parallel with...
...the defence solicitor call centre; a more convenient system for solicitors; a removed bottleneck in the form of busy phone lines; and a reduced risk of inaccurate information from re-keying...
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