GOV.UK Verify - Service Assessment
...users who need to take an alternative route to verify their identity Assisted digital support. Related to the above, to ensure users needing assisted digital support are aware of their...
Search results for VIPREG2024 how to use promo code in 1xbet New Zealand
Lost and Stolen Reporting - Service Assessment
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
Extractives Reporting – File and Search - Self Certification
This is a new service to allow companies in the extractives industries (e.g. oil, coal) to file reports to meet the legal obligations under the Reports on Payments to Government...
HMPO Online Appointment Booking (CHAMP) - Service Assessment
...change the design of the service in response to user research. However the current lack of either an interaction designer or researcher in the team will prevent the service from...
Improving Data in the Criminal Justice System
Posted by:
Sarah Blake – Deputy Director, Ministry of Justice, Posted on:
-
Categories:
Data Strategy
...a shared CJS linked dataset. Using Splink, the dataset will bring together Police, CPS and MoJ data to provide new insights into policy, performance, and efficiency of the whole end-to-end...
Land Registry - Service Assessment
...and the opportunities to use it wider and in a safe manner. Understanding their requirement to ensure appropriate assisted digital support for users currently choosing to use paid intermediaries, and...
Government services analytics meet up
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
-
Categories:
Events
...that HMRC is offering to Self Assessment customers. They explained how behavioural insights and A/B testing were used in the live service to increase sign up rates. It demonstrated the...
Using sentiment scoring and changepoint analysis to spot problems in services
...in the Land Registry data where the increase in pageviews was linked to an increase in the number of pages. Jobseeker Allowance pageviews over time showing changepoint In this case...
Pay HMRC – Beta Assessment
...was tested with ‘ten tame users’ in Dorset House. This wouldn’t be considered sufficiently objective to gain meaningful, actionable insight although content and user experience expertise is available in the...
Civil Service Learning (Course Booking) - Service Assessment
...the supplier reduces the ability to get the rapid feedback from users needed to iterate. Research and design taking place in a separate location from the development introduces significant communication...
Related content and links
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.