...how they are working to ensure alignment between the various parts of the team. They recognised the need to tackle gaps and have a programme in place to address this....
...how their service will meet that user need. They were clear about the benefits that would accrue to users and HMRC. The team were able to set out how they...
...Why? What are you trying to achieve? Who? Which people / groups will make the change? How? How will this change their behaviour? And only when you’ve thought about these...
...interested in how to build data science teams and a data informed culture while managers are often interested in getting projects started. What’s next? In 2018, we’re planning to scale...
...the service presented at the assessment (a service allowing wholesalers to apply to join the register, as opposed to an end-to-end service for confirming wholesalers’ legitimacy), and the early stage...
...and operate the service. putting automated processes in place for scaling the service and responding to incidents. using many environments to allow full end-to-end testing of the service. planning to...
...code The agency responsible for the delivery of the service has published the entire source code of the service to their GitHub account. This should ideally be moved to an...
...have an appropriate plan in place. The service team must do more to understand how it will persuade users of non-digital alternatives to switch to the digital service. The service...
...continue to be used to improve the service. There was also evidence to show how initial design decisions had been challenged and changed in line with user feedback. For example,...
...and work with GOV.UK to determine user needs and let this inform which single tool to iterate. In order for My Business Support Finder tool to continue development the outcome...