Launching the GDS Internal IT Services dashboard
A few months ago I was asked by some of our users to explain what the GDS Internal IT team does and how we add value. So began my journey...
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Improving customer insights: the merits of using LASSO
...where big data is routine. It's advantageous to any organisation where resources are limited. To test the use of this new LASSO regression method in government, we created an artificial...
Updating the Lasting Power of Attorney completion rate
...rate still doesn't take into account some of those users. We’re working with the Lasting Power of Attorney team and our Product Analysts to look in to the best way...
Foreign Operator Payment System – Service Assessment
...with real users has been carried out to date, much of the feedback gathered was incorporated into the services design. There is a commitment to visit operators and observe the...
The most visited pages on the Performance Platform
...can see for yourself. We think it’ll be particularly useful for dashboard owners - they’ll be able to see at a glance how many times their data is being viewed....
Sprint notes, 8 August to 21 August
We’ve been hard at work this sprint. We’ve added new features to dashboards, while gearing up for our Service Standard Public Beta Assessment on the 27 August. Passing this assessment...
View Vehicle Record for Fleets - Self Certification
...given to the team to allow this to continue. The team should undertake more work to identify which users may require assisted digital support and look at how this support...
View driving record performance dashboard
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
Cross government meetup: helping User Research and Customer Insight work effectively on digital service design
...Customer Insight Teams and User Researchers working together. We compiled a list of recommended actions to take back to our teams to help us make the most of the research...
Testing times
...specifically? How can we make this a better experience? What does the Performance Platform mean to departments that are policy rather than transaction focused? How can we make the Government...
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