...the payment platform. Recommendations User needs and user research The team have so far seen all users fail to complete the ultimate user need - driving a vehicle legally -...
...will enable the team to understand those users’ needs for support and start to make decisions during the beta phase about how, specifically, to meet those needs. The service has...
...since we started. Git repo: We have one but it’s empty and we don’t know how best to use it. We need to agree if we’re going to keep it...
...as evidence to drive improvements to the service through beta. And as user volumes have grown, they are making effective use of analytics data and user feedback from their end...
...user need for accurate, frequently updated river level data. This gave rise to February's Flood Hack and fed directly into the cross-government work we've been doing to better address the...
...advice from GDS. Recommendations - User needs: The team should put together a plan for user research and ideally should have access to a dedicated user researcher. This is a...
...sure to avoid over-reliance on talking to users who are currently phoning the department to use this service, as these users are likely to be more confident and less isolated....
...guidance around what they need to do next, and how to access and use the on screen service. Based on this, user research has happened in Leeds and Bradford, evidencing...
...to key user journeys. The panel were impressed with the breadth of user research undertaken in reaction to feedback from the beta assessment, with a renewed focus on task based...
...that it has helped that product’s intended users to achieve their needs. In the case of the manual, we wanted our users to be able to find what they wanted...