Testing times
...and OFSTED – intelligent, numerate people for us to talk to and test things with. We further developed our designs by grabbing these innocent civil servants in the office canteen...
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New GOV.UK site activity dashboard
Today we’re releasing a new performance dashboard for activity on GOV.UK. This shows total web traffic to the GOV.UK site, the most popular content on GOV.UK, and trends in the...
VAT Mini One Stop Shop - Live Assessment
...sections which require integration. It is very difficult to judge whether the service is simple and intuitive for users to succeed first time as user research has been limited to...
Dawn of the data blog
Data is central to everything we do in GDS. Our user researchers, analysts and data scientists experts work alongside product teams to generate insights that make digital services better. The...
Money to Prisoners - Service Assessment
...used to represent the teams ability to work, not constrain it. It was clear to the panel that the team valued healthy face to face communication over story definition and...
Civil Service Jobshare - Internal Service Assessment
...where there is scope for improvement but the service broadly met the requirements for a live service. In coming to this decision, the panel took into account the internal nature...
e-Referrals - Service Assessment
...users, and with a wide range of users within each segment, including people who don’t take part in formal governance mechanisms or organised events. It should include investigating, from the...
Apprenticeship Applications - Service Assessment
...to set cookies (i.e. from stats.matraxis.net and google.com) is good for users. Third party cookies are intrusive, and can be used to track a user from one site to another....
DWP Change of Address - Service Assessment
...to continuous integration and testing, as well as infrastructure as code. The team should ensure they continue to reduce the risk of lock-in to their current infrastructure provider. The team...
Amend My Driver Record Change of Address - Service Assessment
...into the real world to visit users in their own contexts, namely in sheltered housing and in public libraries. The team said that meeting users in these venues enabled them...
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