...methods of interaction with their users. They had conducted extensive and, in in the panel’s opinion, sensible research to uncover users with assisted digital (AD) needs. The panel agreed with...
...emerging interest in analysing audio and hand-written image data. Currently, we cover anything to do with analyses involving language. What did we achieve in our first year? Membership and meeting...
...the ‘Inquiring Citizen’). Opportunities should also be explored to do more user-testing outside of lab conditions and constraints, including accessibility testing. There have been issues with recruiting permanent staff into...
...errors), IER will require people to register individually. In line with legislative changes, IER goes live in England and Wales on 10 June 2014, and in Scotland after the referendum...
...instructional text and micro-copy. The content designer should be working alongside the team, getting involved in user research and feeding in to the design and flow of the service. Recruit...
...be accessible through the Tax Account in development for individuals. The Service is not aimed at users who may be representing a taxpayer in a professional capacity, those needs are...
...understanding of the target user group was reached. This research could have included contextual research with target users to understand their experience of finding themselves in debt to the government,...
...financially? We’ve had 5,881 visits to the service design manual search over 6 months, and reckon it took about £3,000 worth of internal developer time to build. The code should...
...much progress in such short timescales. The challenges that remain are considerable, but in no way insurmountable, even in the limited timescales available. The HMRC team in Dorset House have...
...users, and with a wide range of users within each segment, including people who don’t take part in formal governance mechanisms or organised events. It should include investigating, from the...
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