Using machine learning to classify user comments on GOV.UK
...surprising: 53% of the time, manual coders disagreed about how a survey should be coded. We can see this in the chart below, which shows how often volunteer coders applied...
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The Staff Intranet - Service Assessment
...open source reusable code you should: ensure that code is opened as first priority when a new developer starts; if the repo is not public from the start there is...
Academic Technology Approval Scheme - Self Certification
...finalise development and will also maintain the service. User needs The team drew on customer feedback on the previous system and also tested the new transaction with around 20 students...
Civil Service Resourcing e-Recruitment System – Service Assessment
...the new candidate portal. Overall the feedback was positive in comparison to the previous service, particularly on navigation and new features. The survey also identified areas for improvement which will...
Department of Health Intranet - Self Certification
...Live Lead Assessor: P. Buckley / A. Knell Service Manager: J. Caplin Digital Leader: M. Davies Assessors Summary: User Needs The team gave strong answers about the research into user...
Office for National Statistics (ONS) Website - Voluntary Service Assessment
...user research has continued throughout using a varied mix of user research techniques. Using good examples, the team showed how they used user feedback to improve the features and offering...
Apply for a Design - Self Certification
...user needs are being considered, with a wide range of user research across their user demographic; individuals, SME’s and a small number of users who specialise in design rights. Design...
Legalisation Service - Service Assessment
...users. The service must put in place a robust plan to identify assisted digital user groups, and be proactive in reaching these users, rather than relying on users to contact...
Tax-Free Childcare - Service Assessment
...user testing was well done, but the team need to be able to evidence that they are engaging with a representative sample of users, and that the issues around the...
Tracking errors and alerts for operational insights
...postcode has been entered in an incorrect format which has got past the autocorrection The format is correct but that postcode is not in the database (perhaps it's a new...
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