Visas - Service Assessment
...enough real users. The current planned user research trip to China should be completed. This will provide the team with a deeper understanding of the population demographics and user proficiency...
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Lasting Power of Attorney – Service Assessment
...decisions informed by data. clearly and concisely capturing user needs and prioritising, developing and improving them based on feedback from user testing. a skilled multi-disciplinary team working in an agile...
Money to Prisoners - Service Assessment
...agile and initial ideas around the service’s features and interactions looked promising. Although meeting user needs is at the heart of the development, reducing costs to users and government is...
Employment Intermediaries - Beta Assessment
...methods of interaction with their users. They had conducted extensive and, in in the panel’s opinion, sensible research to uncover users with assisted digital (AD) needs. The panel agreed with...
Using machine learning to classify user comments on GOV.UK
...surprising: 53% of the time, manual coders disagreed about how a survey should be coded. We can see this in the chart below, which shows how often volunteer coders applied...
The Staff Intranet - Service Assessment
...open source reusable code you should: ensure that code is opened as first priority when a new developer starts; if the repo is not public from the start there is...
Academic Technology Approval Scheme - Self Certification
...finalise development and will also maintain the service. User needs The team drew on customer feedback on the previous system and also tested the new transaction with around 20 students...
Civil Service Resourcing e-Recruitment System – Service Assessment
...the new candidate portal. Overall the feedback was positive in comparison to the previous service, particularly on navigation and new features. The survey also identified areas for improvement which will...
Department of Health Intranet - Self Certification
...Live Lead Assessor: P. Buckley / A. Knell Service Manager: J. Caplin Digital Leader: M. Davies Assessors Summary: User Needs The team gave strong answers about the research into user...
Office for National Statistics (ONS) Website - Voluntary Service Assessment
...user research has continued throughout using a varied mix of user research techniques. Using good examples, the team showed how they used user feedback to improve the features and offering...
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