Digital Self Assessment (Opt-In Messaging) - Live Assessment
...to public beta there was initially a 53% take up. This improved further when the user journey changed so that new users signing into the My Tax Account service were...
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Family Visa Routes - Service Assessment
...how users interact with their community. More of this research should be undertaken during beta, in a systematic way. As above, this research should happen in users’ own environments. The...
Registered Traveller - Service Assessment
...code. March - publish Renewals front-end code. May - publish a reworked new application form. Any appropriate new components that can be extracted will be open sourced. June - open...
Payrolling Benefits In Kind - Beta Assessment
...Beta service on the tax.service.gov.uk domain. Detail User Needs The core user need to allow payroll managers to quickly register their organisation is at the centre of the team’s work....
Civil Legal Advice - Service Assessment
...and the panel was impressed by the quality of the product. Particularly strong areas of performance include: User Research The team clearly understands the needs of their users. Research has...
National Archives Discovery - Voluntary Service Assessment
...the passion across the whole team to deliver the new Discovery service. Does the service meet user needs? TNA has a number of mechanisms in place for gathering user data...
Digital Forms - Beta Assessment
...a broad or deep enough understanding of their service users to adequately inform the design of the service. The forms are used by a large and diverse population of users....
Employer Routed Funding - Service Assessment
...providers. During the alpha service standard assessment, the assessment panel looked at the following areas. User needs The service team has clearly identified the user needs that will underpin the...
Charities Registration - Self Certification
...given the established user need for an in service progress bar. Continue the investigation work begun of assisted digital (AD) users through contact with customers who request a paper form...
Accessibility of the new Services page
Our new Services page lists government services for which we have dashboards. We recently improved the page by adding key data for each service, including User satisfaction and Cost per...
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