...providers. During the alpha service standard assessment, the assessment panel looked at the following areas. User needs The service team has clearly identified the user needs that will underpin the...
...given the established user need for an in service progress bar. Continue the investigation work begun of assisted digital (AD) users through contact with customers who request a paper form...
Our new Services page lists government services for which we have dashboards. We recently improved the page by adding key data for each service, including User satisfaction and Cost per...
...service.gov.uk domain. Reasons User needs: The service team were able to clearly articulate the user needs of this service and gave good examples of where user research had fed directly...
...donor for new donors. Donors can also connect their account to Facebook and Twitter logins for ease of access. The users are Whole Blood donors, members of the public and...
...common use for agile delivery. Open source code is used but as recommended above, the panel want to see new open source code published at the earliest opportunity. Users will...
...users regularly and often. GDS is working on new design guides that will help services to develop services that will meet the service standard. A significant amount of user research...
...this will meet a support need. There is a requirement for users of the on-screen service to have an email address. The team had observed that users in user testing...
...the re-assessment. Test the prototype service with users - Service Standard points 1, 8, 9 and 20 The prototype’s end-to-end user journeys should be tested with the service’s users including...
...has focused on user-centric feature tests. All new code developed is unit tested. The working practices of the team enable continuous delivery and improvement. Design The panel was impressed with...