Universal Credit - Service Assessment
...beta. Point 15 - Unless there is a reason not to for a specific subset of the source code (for example a verified security risk), the service team should be...
...beta. Point 15 - Unless there is a reason not to for a specific subset of the source code (for example a verified security risk), the service team should be...
...and on-site testing and there is usability testing for each iteration. The focus in user testing has been tasked-based with payroll staff for medium and large organisations (those with more...
...the service team have built a set of web-based forms that aims to replicate the paper form for tax credits renewal, without taking the opportunity to use the digital service...
...and making decisions accordingly. The team have solved problems for users, such as having 2 start pages for the service for different audiences. The service team have not specifically tackled...
...charities that the team is working with to research user needs (Diabetes UK and the International Glaucoma Association) have agreed to provide face-to-face support for free and on an ongoing...
...meets user needs Recommendations for Beta While these are not required for the alpha reassessment, they should be considered during beta development and before coming in for a beta assessment....
We are creating a single taxonomy for GOV.UK, to make it easier for visitors to find what they are looking for quickly. This blog is about how we have experimented...
...waste from their own business, pay no fee (lower tier). Other users, who carry wastes for others, pay a fee for registration (upper tier). For upper tier users, registrants are...
...needs, and Digital Service Standard requirements. The team confirmed that the support will be sustainable and free to the user. The team has identified suitable actions for the next phase,...
...of mindset for the business and there is now greater understanding of the importance of user needs. A user research plan is in place for the next stage of development...