...sure to avoid over-reliance on talking to users who are currently phoning the department to use this service, as these users are likely to be more confident and less isolated....
...guidance around what they need to do next, and how to access and use the on screen service. Based on this, user research has happened in Leeds and Bradford, evidencing...
...that it has helped that product’s intended users to achieve their needs. In the case of the manual, we wanted our users to be able to find what they wanted...
...us provide trusted information to users and make sure other useful and trusted content from others is surfaced. Schema.org allows us to put in links to other pages with relevant...
...the service team gave to modules were less surprising to us. Their most popular modules were those that displayed data they lacked direct access to, like user satisfaction. The modules...
...service. These improvements will include: Providing users with clearer information to pre-empt queries. Emphasising use of the digital channel by default in the documentation used to initiate the use of...
...this situation, and to understand the types of common issues users are highlighting, we can use topic modelling. Finding hidden topics in comments The idea of topic modelling is that...
...useful than the old dashboard. They also said that take-up is easier to understand and explain to other people. The average session duration is proving useful to show a comparison...
...the team I used these indicators to create an automatic assessment tool in Python. I also iterated them to increase their predictive accuracy (by creating a new indicator, making the...
...SAS and Revolution R as their analytical toolset. Stephen explained that their approach to data science was to use multi-disciplinary teams because in practice it is very hard to find...
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