...party organisations, to enable them to support users when appropriate. The service team demonstrated how all elements of support (routes, providers, availability, awareness etc) meet user needs, identified through testing,...
...the service presented at the assessment (a service allowing wholesalers to apply to join the register, as opposed to an end-to-end service for confirming wholesalers’ legitimacy), and the early stage...
...the recommendations from the initial Beta assessment. User Needs The team have adjusted the focus of ongoing user research to deepen their understanding of user needs, by specifically recruiting users...
...it to extract the “sign” and “scale” attributes sometimes used in UK data - important because these can turn profits into losses, and change tens to tens of thousands! This...
...to phase out non-digital channels/services. The service should provide really clear guidance about which service to use and what to do about issues. Point 15 - Use tools for analysis...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...with the team to improve the form during the beta phase. The panel welcome the team’s plan to speak to more users during beta. This will ensure the team are...
...because a screen reader trying to read English-labelled content would struggle to read Welsh words, for example. We first tried to address this by using our code to send snippets...
...and work with GOV.UK to determine user needs and let this inform which single tool to iterate. In order for My Business Support Finder tool to continue development the outcome...
...digital user research is undertaken through telephone surveys covering user needs and user satisfaction and through interviews with call handlers, which help to establish user needs and to improve the...
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