...to key user journeys. The panel were impressed with the breadth of user research undertaken in reaction to feedback from the beta assessment, with a renewed focus on task based...
...in public beta. The team should put together a model of support to meet the support needs of users who genuinely need it, with other users being encouraged to use...
...and improvements they’ve made to their service based on user research. They have clear plans to continue engaging with users through the beta phase. The service team demonstrated strong awareness...
...to set cookies (i.e. from stats.matraxis.net and google.com) is good for users. Third party cookies are intrusive, and can be used to track a user from one site to another....
...plan to continue to provide support through an existing contact centre, there were no plans in place to test that support to ensure that it meets user needs and the...
...Regulations require public bodies to publish information to show they comply with the Equality Duty relating to their employees, and others affected by their policies or practices. Public bodies which...
...code or suggesting a good library for them to use). You need to spend some time each week in the hub, though not necessarily a whole day. The coaching and...
...third parties gaining access to data without use of user generated check codes, with the third parties agreeing to strict compliance policies, and using an API separate from the service....
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...content, to multiple lines of code and incomprehensible combinations of characters. To extract insights, colleagues suddenly needed to manually filter out tens of thousands of unusable responses over the year....
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