...analysis, and findings from user research feeding into the backlog. The team is actively aware of, and looking at, how to recruit users for specific user journeys through an external...
...to increase the range and depth of research data use independent third parties as necessary, to systematically recruit participants from across these audience sectors, including those who are hard-to-reach or...
...used to represent the teams ability to work, not constrain it. It was clear to the panel that the team valued healthy face to face communication over story definition and...
...where there is scope for improvement but the service broadly met the requirements for a live service. In coming to this decision, the panel took into account the internal nature...
...that it has helped that product’s intended users to achieve their needs. In the case of the manual, we wanted our users to be able to find what they wanted...
...securing personal data in government services: Plan your response to incidents before they occur – maintain robust plans to detect, respond to and recover from any data incidents quickly and...
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
...service. These improvements will include: Providing users with clearer information to pre-empt queries. Emphasising use of the digital channel by default in the documentation used to initiate the use of...
...this situation, and to understand the types of common issues users are highlighting, we can use topic modelling. Finding hidden topics in comments The idea of topic modelling is that...
...users have needs too. In my next blog post I’ll tell you more about the dashboard itself. I’ll describe how we decided: what to include where to host it how...