...gave us a useful opportunity to learn how to handle messy data in the real world Our 2021/22 cohort was split into 2 pairs to encourage the development of new...
...developing approaches to build continuous improvement into the service. The service assessed here is relatively limited in scope. For the future this service needs to be considered in the wider...
...in more locations before it moves into live. The locations in which it has been used so far indicate that there are likely to be differences in the way the...
...and dedication to providing the best possible solution for users, and a commitment to continue with gaining further insight into user needs. This was one of the best alpha assessments...
...the supplier reduces the ability to get the rapid feedback from users needed to iterate. Research and design taking place in a separate location from the development introduces significant communication...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...and the opportunities to use it wider and in a safe manner. Understanding their requirement to ensure appropriate assisted digital support for users currently choosing to use paid intermediaries, and...
...that HMRC is offering to Self Assessment customers. They explained how behavioural insights and A/B testing were used in the live service to increase sign up rates. It demonstrated the...
...in the Land Registry data where the increase in pageviews was linked to an increase in the number of pages. Jobseeker Allowance pageviews over time showing changepoint In this case...
...was tested with ‘ten tame users’ in Dorset House. This wouldn’t be considered sufficiently objective to gain meaningful, actionable insight although content and user experience expertise is available in the...