...do not recommend testing with non-working elements. Efficient testing, happens when a thin, horizontal slice through the interaction is prioritised for one user group (e.g. searching for local schools for...
...low security level, and will be deploying to a higher security level. The assessment panel was happy to hear of this. The panel thought it would be good to see...
...insight from the focus groups to develop a high level user need for the service. Continue to research and design for these users and explore the best ways of addressing...
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
...free text response, for example: 'Why did you visit GOV.UK today?', 'Did you find what you were looking for?', and 'Where did you go for help?'. We receive around 3,000...
We are creating a single taxonomy for GOV.UK, to make it easier for visitors to find what they are looking for quickly. This blog is about how we have experimented...
...are catered for. The team sought out users with assisted digital or digital inclusion needs and has set up a sustainable service for them. The team The assessment panel thought...
...to be done on the end-to-end user journey for users who don’t have digital skills or access, for example, considering how email approvals and confirmations will be handled. The providers...
...to the team that is responsible for identifying actionable data insights from the service. The assessment panel for the beta assessment recommended that ‘the service team continue in their efforts...
...of the service. The demonstration ran well and clearly showed a logical flow for the user journey. User needs The panel were pleased to hear of the thorough user research...