HMPO Online Appointment Booking (CHAMP) - Service Assessment
...Research to develop a deep knowledge of who the service users are and what that means for the design of the service. Low-skilled users had been recruited for some of...
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Time for a rebrand: Product analysts become Performance analysts
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Data insights, Other tools
...point for knowledge regarding reporting for connected products in the organisation Create and maintain tagging specifications for our development teams, and ensure tagging has been implemented accurately in order to...
DVLA Webchat - Service Assessment
Posted by:
, Posted on:
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Categories:
...for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although these haven’t...
Annual Tax Summaries - Alpha Assessment
...their source code publicly available, although their code base has been carefully managed in a way that is ready for release. We are aware that there is full support at...
Improving your average: using R to beef up Average Time on Page
...and isn’t too hard to learn from scratch (as I did). This R code extracts all the pageviews of the ‘/GetJob’ page for that particular day (all 379,000 of them)...
How we created a reporting tool to improve the accessibility of GOV.UK
Posted by:
Avision Ho - Data Scientist, GDS and Kelvin Gan - Senior Developer, GDS, Posted on:
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Categories:
Data insights, Text Analytics
...multiple instances of the same piece of text that linked to different URLs; for example, link text for ‘starting a business’ in the first paragraph linked to ‘applying for a...
Registered Traveller – Service Assessment
...Recommendations The Registered Traveller service has clearly made some real steps forward from the initial pilot phase, and both the service and caseworker tool are strong platforms for the development...
Fee Remission - Self Certification
Posted by:
, Posted on:
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Categories:
...then based on learning from 1) and 2) a digital form to replace the paper form HMCTS was already undertaking work to redesign the existing paper form in parallel with...
Defence Solicitor - Service Assessment
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Categories:
...the defence solicitor call centre; a more convenient system for solicitors; a removed bottleneck in the form of busy phone lines; and a reduced risk of inaccurate information from re-keying...
Dart Charge - Service Assessment
...the Highways Agency means that there is limited scope for the Highways Agency to exercise their rights, for the benefit of Government, to open up parts of the codebase for...
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