...for ‘proxy’ applications before including it in the private or public beta. This could introduce significant confusion into an otherwise simple service. In addition to completing and acting on the...
...key performance indicator. This was a great addition as it tracks the business value of the tool in a clear and measurable way. More detailed metrics are now also in...
...started by looking for ways to visualise the data in the Google Analytics interface, as I wanted to be able to break it down into individual visits. This is where...
...two week sprint period. Technology The service team aim to release every sprint. The process is complicated by the infrastructure of the tax platform, meaning that getting code into production...
...team has completely rebuilt the state machine logic internally, and has refactored the code base for legibility. The code now is well structured. Test coverage has improved vastly from having...
...style guidelines. The service was thoroughly reviewed with a content editor following beta assessment, which resulted in several sensible changes, including the renaming of functionality throughout the interface and improvements...
...Initially more ethnographic and wide-ranging research - ideally in situ - should be carried out. This should then make way for more focussed work on the interface and interaction as...
...testing and listening in to more calls to gain insight into their users’ needs. It is good to see more defined user needs and this has already been reflected in...
...that will complete the registration for them, however there is insufficient evidence to support decisions made around this provision. The assisted digital support does not incorporate digital inclusion approaches. Recommendation:...
...see all code open sourced, regardless of usefulness to a wider audience or not. The only exceptions are configuration management code, code that contain sensitive information (e.g. fraud detection components)...
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