...take place on log in system. Three cookies stored, session cookie, cookie for identification through FaceBook, LinkedIn or WCN and a management information cookie. Supplier draws on open source and...
...user research into the backlog the team’s success in putting user needs first and working in an agile, iterative way in a complex stakeholder, policy and security environment the effort...
...revised the service resulting in a service that users can use first time unaided. There is a team in place to work with the service manager to monitor and improve...
...surveying those who had successfully booked appointments. For internal users, this has included separate surveys of posts currently using Clickbook and of those not using the service. In addition the...
...digital users are requiring help with, but are not incorporating digital inclusion methods into any assisted digital support. 7. Digital Take-up The service team have a broad view on potential...
...the new Intranet for the Department of Health (DH). This replaces an old intranet called Delphi which started in 2003 and was rebuilt in 2008. The rebuild cost was £3m...
...SRO sign-of will be secured prior to launch. Work is underway to identify sections of code for publication in open source repositories. Work is underway to integrate with the GOV.UK...
...give the team full access to customer feedback which will inform future changes. See Survey Design in the Service Manual. There was no Information Asset Owner, to own the data...
...register, and re-uses information already held by HEFCE, which will be refreshed and updated regularly. Students do not need to input any personal information to use the tool and no...
...be instrumented to provide better forward-looking analysis insight. Satisfactory plans are in place to provide benchmarking data, although several of the metrics will be gathered in a manual way, when...
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