...investigate what is possible around integration with the legacy systems. The team should do the hard work to make the tool simple, and while the legacy integration is a very...
...testing and listening in to more calls to gain insight into their users’ needs. It is good to see more defined user needs and this has already been reflected in...
...that will complete the registration for them, however there is insufficient evidence to support decisions made around this provision. The assisted digital support does not incorporate digital inclusion approaches. Recommendation:...
...see all code open sourced, regardless of usefulness to a wider audience or not. The only exceptions are configuration management code, code that contain sensitive information (e.g. fraud detection components)...
...code, code that contains sensitive information (e.g. fraud detection components) or can pose a security risk if open. Publishing the source code will be a mandatory requirement when the service...
...surprising: 53% of the time, manual coders disagreed about how a survey should be coded. We can see this in the chart below, which shows how often volunteer coders applied...
...work closely with HMRC’s Tax Platform team to understand and implement HMRC’s policy to open source by default and code in the open. There are currently no firm plans in...
...of the service team who have achieved a lot in a short period of time. The team are working in an agile way, have all disciplines represented in their team...
...also not passed point 8 – although there are plans to share code within DVLA, and the team expressed a willingness to make its source code open and reusable, there...
...into the real world to visit users in their own contexts, namely in sheltered housing and in public libraries. The team said that meeting users in these venues enabled them...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.