View Driving Record - Service Assessment
...User needs Ensure that the service name is consistent throughout the user journey before going live Review and clarify how users might express their user need for this service with...
...User needs Ensure that the service name is consistent throughout the user journey before going live Review and clarify how users might express their user need for this service with...
...use paper channels) and users requiring support from third party organisations. Review the need to ask users to optionally supply NINO and Driver Number as these are not required to...
...the team works. The user needs are well understood, as a result of good work undertaken during the discovery phase. However, the findings are being used to prioritise "re-skinning" and...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...and the opportunities to use it wider and in a safe manner. Understanding their requirement to ensure appropriate assisted digital support for users currently choosing to use paid intermediaries, and...
...search and different domains to confuse users trying to access government services. He updated the meeting on the data that is collated to make the case to search engines and...
...Now we have established a sentiment score, we need to divide the comments into groups by identifying the topic of what a user was giving feedback about. This topic identification...
...and substantial lab and pop-up user research sessions. In addition around 600,000 users have used the beta service with 385,000 users providing feedback.It was encouraging to see that the team...
...and off-screen parts of the existing service to promote digital take up, signposting users to use the digital service embedding policy and security colleagues as part of the team when...
...pages, to help people get to and explore the content they need. Our first experiment to generate these links used the semantic vector representation of content to display the most...