...do not recommend testing with non-working elements. Efficient testing, happens when a thin, horizontal slice through the interaction is prioritised for one user group (e.g. searching for local schools for...
...between policy and implementation is a concern for the assessment panel. In particular, the perceived need for secrecy which has hampered the user research portion of the project and prevented...
...brought in for alpha assessment is limited in scope and there are some areas which the team will need to focus on in private beta development and which will need...
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
...free text response, for example: 'Why did you visit GOV.UK today?', 'Did you find what you were looking for?', and 'Where did you go for help?'. We receive around 3,000...
We are creating a single taxonomy for GOV.UK, to make it easier for visitors to find what they are looking for quickly. This blog is about how we have experimented...
...assisted digital users to forecast the demand for assisted digital support, although in testing there has been lower demand than expected. They have tested their telephone support for 4 months...
...adaptable approach to research and testing that will become increasingly regular during the beta phase. The team have made a good start in identifying needs for support, by speaking to...
...to the team that is responsible for identifying actionable data insights from the service. The assessment panel for the beta assessment recommended that ‘the service team continue in their efforts...
...team are working toward a public beta date in January 2015. Department / Agency: HMRC Date of Assessment: 8/1/2015 Assessment stage: Beta Lead Assessor: R. Morgan Service Manager: I. Atkin...
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