...for evaluating these risks and for making subsequent decisions. The service manager should be involved in and understand these decisions. Ensure that visitor IP collected by the analytics package is...
...go to a third party organisation for face to face support. The team found that even the lowest skilled users were able to complete the service unaided once they had...
...help them develop RAP for their publications: the Department for Digital, Culture, Media and Sport (DCMS), the Department for Education (DfE) and the Ministry of Justice (MoJ). This is a...
A new portal for MOJ where information is easy to find and content is easy to publish. Provide a common platform for content and publishing for internal information Initial tagging...
...Man, to apply for a corporate award recognising their outstanding achievement in: Innovation International Trade Sustainable Development There is also an award for individuals, The Queen’s Award for Enterprise Promotion,...
...understands decisions about design in respect of security features (so that the security features are appropriate and not excessive for the service, given the risks that pertain to it). For...
...HMRC provide an ODS template for customers but research found that most users used Excel spreadsheets and preferred .csv. Research showed that users downloaded the ODS template to view it...
...organisations. It should also be noted, that while using an online forms service might be suitable for the front end replacement of paper and phone it is likely to introduce...
...that the end to end user journey for assisted digital users has been considered and that there is a plan to test proposed support in beta to ensure that it...
...be sustainable. The service must ensure that assisted digital support will be funded through the service, and that people will not have to pay providers for support or, for example,...
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