Schools Performance Tables - Service Assessment
...The current prototype gives the impression that every idea has been included, and that the available data is driving what elements are included, rather than a user-centred approach. The panel...
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Immigration Health Surcharge - Service Assessment
...supplier would essentially mean starting from scratch, rather than having a code base that they own and can have someone else improve. The assessment panel recommends that the entire team...
Fitness 2 Drive - Service Assessment
...that 42% of their users will need assisted digital support of some kind (around 250,000 support transactions per year), and that a significant amount of that support will need to...
Passports - Service Assessment
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
Using machine learning to classify user comments on GOV.UK
...free text response, for example: 'Why did you visit GOV.UK today?', 'Did you find what you were looking for?', and 'Where did you go for help?'. We receive around 3,000...
Using data science to build a taxonomy for GOV.UK
We are creating a single taxonomy for GOV.UK, to make it easier for visitors to find what they are looking for quickly. This blog is about how we have experimented...
Employment Tribunal Fees - Service Assessment
...for dealing with an unexpected or malicious incident - a failover page will be available that will direct users to the paper application form. Backups are in place, and pager...
Apprenticeship Applications (Employer Posting) - Service Assessment
...make it easier for providers and employers to advertise and collaborate on available apprenticeship and trainee roles. User research has shown that both groups have different needs and the service...
Civil Legal Advice - Service Assessment
...to the team that is responsible for identifying actionable data insights from the service. The assessment panel for the beta assessment recommended that ‘the service team continue in their efforts...
Charities Registration - Self Certification
...answer to a question made them ineligible for registration – user research has shown that users prefer to work through the three questions and then be told the reason for...
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