Passports - Service Assessment
...empowered to improve the whole user experience across all channels. The team are heavily dependent on staff from GDS to build the service. It is vital that steps are taken...
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View Driving Record - Service Assessment
...use of the different parts of the service offer (individual’s details, vehicles they can drive and penalties or disqualifications) Assisted digital and digital take-up make the telephone number for assisted...
Chevening Scholarships Application - Self Certification
...in China (who citizens make up the largest number of Chevening applications). ACU also drew on feedback from previous application rounds. Feedback from testing was very positive, generally users found...
Civil Claims (Accelerated Possession) - Service Assessment
...from initial assessment: The assessment panel would like to see a greater number of transactions through the beta service from real-world users. Currently a low percentage of transactions have been...
Sprint notes, 8 August to 21 August
...spent the last two weeks: meeting with users in a number of government departments completing work on new dashboard functionality, particularly around the CSV uploader in the admin app considering...
Performance Platform - Service Assessment
...areas for development over the next 3 months as the service scales from a providing a small number of bespoke dashboards to rolling out the platform across many services. The...
Annual Tax Summaries - Alpha Assessment
...detailed reasons for the pass are given below along with a number of recommendations that the service must consider before their beta assessment. The service is being delivered by an...
Dart Charge - Service Assessment
...further user research. has no evidence that the service as a whole is simple and intuitive enough that users succeed first time, unaided. For example, instead of doing the hard...
Universal Credit - Service Assessment
...planning to roll out to increasingly large numbers of postcodes, people will need to know which service to use. We recommend that you come in for a meeting with a...
PAYE: Check or Update your Company Car Tax - Beta Assessment
...service further improves now that a larger number of users will be able to access it. Digital by Default Service Standard criteria Criteria Passed Criteria Passed 1 Yes 2 Yes...
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