Make a Plea - Service Assessment
...assisted digital elements has been spread across a number of different criteria. As a result, shortcomings in the area of assisted digital now result in not pass results across more...
...assisted digital elements has been spread across a number of different criteria. As a result, shortcomings in the area of assisted digital now result in not pass results across more...
...each year, approximately 75 percent are currently being rejected. Many of that number are themselves resubmissions. Often the people applying are eligible for fee remission, but they fail to fill...
...pleased to learn that the team had identified a number of content design issues during the alpha, especially with regard to the variety of different user needs for information and...
...this against potential recruitment problems. There are a number of services that need to be called in order to complete a transaction or submit an application, e.g. create a PDF,...
...had established that the current process leads to a large number of delays due to forms being lost in the post or through referral back to the issuer due to...
...The product manager suggested that there are a number of data related items on the backlog. However, it was not clear how or when these would be prioritised. Consequently, there...
...the replacement service. This should include suitable benchmarks for the 4 mandatory KPIs where possible, and other performance information relevant to the service. For instance, the number of applications per...
...types and sizes of fleet companies and in particular the data they required from the V5C documents. The service team has conducted user research with a large number of fleet...
...a way to notify users of revoked licences within the digital journey. User needs and research The team used a number of different sources of insight to identify user needs...
...date and yesterday’s. Today =TODAY() Yesterday =TODAY()-1 Set the date to x number of days ago Setting the date to a set number of days ago is achieved by adjusting...