...carried on. 2. Knowledge-sharing Our festival speakers demonstrated how they and their teams have worked together to provide vital analysis for decision makers during the coronavirus pandemic. Presentation topics included...
...gave us a useful opportunity to learn how to handle messy data in the real world Our 2021/22 cohort was split into 2 pairs to encourage the development of new...
...User needs Ensure that the service name is consistent throughout the user journey before going live Review and clarify how users might express their user need for this service with...
...use paper channels) and users requiring support from third party organisations. Review the need to ask users to optionally supply NINO and Driver Number as these are not required to...
...the team works. The user needs are well understood, as a result of good work undertaken during the discovery phase. However, the findings are being used to prioritise "re-skinning" and...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...and the opportunities to use it wider and in a safe manner. Understanding their requirement to ensure appropriate assisted digital support for users currently choosing to use paid intermediaries, and...
...search and different domains to confuse users trying to access government services. He updated the meeting on the data that is collated to make the case to search engines and...
...Now we have established a sentiment score, we need to divide the comments into groups by identifying the topic of what a user was giving feedback about. This topic identification...
...and substantial lab and pop-up user research sessions. In addition around 600,000 users have used the beta service with 385,000 users providing feedback.It was encouraging to see that the team...