...that will complete the registration for them, however there is insufficient evidence to support decisions made around this provision. The assisted digital support does not incorporate digital inclusion approaches. Recommendation:...
...place to measure where bottlenecks are occurring in the process. Focusing on these metrics will support more data-driven design decisions in future iterations. Recommendations User needs The main focus of...
...service standard. GDS are very pleased to be adding a digital service to GOV.UK that is on track to demonstrate it is so good users will prefer to use it....
...the ‘Inquiring Citizen’). Opportunities should also be explored to do more user-testing outside of lab conditions and constraints, including accessibility testing. There have been issues with recruiting permanent staff into...
...support provision with an in-house team) which the panel thought showed clear direction in terms of ownership of the service. Recommendation: the approach to a more in-house team is absolutely...
...possibilities was very clear. However, to improve the service, the assessment panel believes that the team needs to look more deeply into user needs to understand how to link the...
...Adam Beirne from the Ministry of Defence (MOD) gave an insight into his work on developing data discovery tools. Adam’s challenge was to introduce more multi-dimensional visualisations for his users...
...the tool will significantly improve user experience and internal management information, the FCO policy leads should consider methods to oblige/encourage as many posts as possible to use the service. Results...
...is to use this Student Course Information Tool to identify available courses, which they can separately apply for. Access to the tool is via a unique ‘student key’ provided in...
...user needs are being considered, with a wide range of user research across their user demographic; individuals, SME’s and a small number of users who specialise in design rights. Design...
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