GOV.UK Verify - Service Assessment
...users who need to take an alternative route to verify their identity Assisted digital support. Related to the above, to ensure users needing assisted digital support are aware of their...
...users who need to take an alternative route to verify their identity Assisted digital support. Related to the above, to ensure users needing assisted digital support are aware of their...
...to share research and to get research feedback into the payment platform backlog. It would be helpful to hear more about how the research is integrated into the wider product...
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
...change the design of the service in response to user research. However the current lack of either an interaction designer or researcher in the team will prevent the service from...
...for the excellent work they have done so far to develop a service based on the needs of users, using good agile techniques to integrate user research into the iterative...
...we were able to about the detailed groups. However, if there is user interest we will consider producing summary reports for the five main groups, to provide a more comprehensive...
...that follow a predictable long-term pattern. With that comparison in mind, we took a simplified exponential decay model approach to represent the fall in unique pageviews over time. In order...
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
...continues with the planned trip to China and test the service with real users. Use their feedback to inform improvements to the service features and content. continues to work with...
...Regulations 2014. The service will also include a search facility to enable interested parties such as the Civil Society and media to access the information. Publishing of information will increase...