...information about user needs and can quickly respond to feedback. The team have changed processes to make the on-screen service simpler for users and keep them online (for example, removing...
...have tested elements of the service, and how they have made the scenarios more realistic. For example, they originally relied on dummy data for users to populate the form with....
...having been done, as well as reasons for the service not having published the code yet, and plans in place to publish code over the coming months. The service manager...
...of approaches for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although...
...of mindset for the business and there is now greater understanding of the importance of user needs. A user research plan is in place for the next stage of development...
...appropriate. A large proportion of the code is open source and being developed in the open. Some libraries are not yet open source but the team has a roadmap for...
...is using the Forecast package with R to forecast traffic. She’s experimented with various methods and has found that Holt-Winters works particularly well for users with Time Inc’s data. It’s...
...considerably more features lined up for inclusion in forthcoming work and the Personal Tax Account will link through to other HMRC ‘products’ where users can actually take actions, for example...
...their source code publicly available, although their code base has been carefully managed in a way that is ready for release. We are aware that there is full support at...
...service. The policy intent, (for employers to have more control over the training providers they use) is a user need for some employers but possibly not all, as some will...