Self-assessment - being the assessor
...the Digital-by-Default Service Standard, Service Design Manual and the Technology Code of Practice. After some short training on service assessment, I joined the BIS family of assessors and scheduled my...
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DAUGS VIII : What we learned
...ask: What? What are we actually going to deliver? When funnels aren’t enough Anne Carr,Senior Performance Analyst on GOV.UK Verify, demonstrated how relying on funnel plots can lead to an...
Understanding more from user feedback
Sometimes users of GOV.UK feel that we haven’t given them the best experience or told them what they need to know. We want to learn from those users so every...
Setting up a performance framework for the UK Parliament website
...the goal; “Become the canonical source of information relating to Parliament on the web” one of the user needs was; “As a journalist I want the latest news so I...
Biometric Residence Permits - Service Assessment
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, Posted on:
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...monitor the end-to-end service. Recommendations Although the panel appreciate that engaging with a broad range of users and their representatives is difficult, the panel would urge the team to challenge...
What’s next for the Performance Platform?
...doing just that. We are planning to build a simpler, clearer and faster performance product. We are exploring high-level metrics and standardised data that will help our users identify the...
Changing the Performance Platform
...been pursuing an ambitious, world-leading vision that has changed our expectations about public services. Looking at the Performance Platform with fresh eyes With some new team members in place we...
Business Properties Rental Information - Beta Assessment
...J. McEvoy Product Manager: H. Christian Digital Leader: M. Dearnley Assessment Report Outcome of service assessment After consideration the assessment panel has concluded the Business Properties Rental Information service should...
Analysing survey comments using sentiment scores
...will be incorrectly categorised. The Repustate tool I used a free tool developed by Repustate. I pasted the text to be analysed into an Excel spreadsheet they provided, then sent...
Big Bang Data exhibition - a personal review
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Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Events
...tend to think of the internet and the cloud as rather distant and virtual, brought to us through a screen and router. But, the many physical elements are all around...
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