Self-assessment - being the assessor
...the Digital-by-Default Service Standard, Service Design Manual and the Technology Code of Practice. After some short training on service assessment, I joined the BIS family of assessors and scheduled my...
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DAUGS VIII : What we learned
...developed a new publication style for DWP’s statistics. Moving away from dry, text heavy, documents to eye-catching and informative presentations. She showed how small, simple changes can make a big...
Understanding more from user feedback
...look at Latent Dirichlet Allocation. Processing the data As with any new dataset some cleaning of the data is needed. In the case of text data, this cleaning includes removal...
Setting up a performance framework for the UK Parliament website
...the goal; “Become the canonical source of information relating to Parliament on the web” one of the user needs was; “As a journalist I want the latest news so I...
Biometric Residence Permits - Service Assessment
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...and number of transactions are based on a related service and current use of paper, rather than potential assisted digital users of this new digital service. For the beta assessment...
What’s next for the Performance Platform?
...next most important thing to focus on. This new approach will consider the following: What are the consistent and useful metrics to share centrally and publicly? What is the right...
Changing the Performance Platform
...been pursuing an ambitious, world-leading vision that has changed our expectations about public services. Looking at the Performance Platform with fresh eyes With some new team members in place we...
Business Properties Rental Information - Beta Assessment
...the right direction. The team clearly works in agile and collaborative manner, and the handover to the new service manager is being handled very well. It is good to see...
Analysing survey comments using sentiment scores
...classified as being neutral: “As a new supplier it is too early to say” The tool identified this comment as being negative (-0.514): “Very clunky if/when we need to make...
Big Bang Data exhibition - a personal review
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...Data transmission and visualisation is not new The submarine cables that transmit 99% of international data have a long heritage. The first message was sent (and received) through the transatlantic...
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