Civil Claims - Service Assessment
...user research that had been done so far and its plans to continue to iterate the service based on research, data and user feedback. The strong multidisciplinary team will remain...
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Apprenticeship Applications – Service Assessment
...advise users, so that they can self-service, leading to minimal additional support being required. https://www.gov.uk/transformation/apprenticeships Department / Agency: BIS / SFA Date of Assessment: 17/04/2014 Assessment Stage: Alpha review Result...
Civil Claims – Service Assessment
...of claims, improve user experience and save money. https://www.gov.uk/transformation/court-claims Department / Agency: MOJ Date of Assessment: 27/2/2014 Moving to: Public Beta Result: Not passed Lead Assessor: H. Garrett Service Manager:...
Student Loans Company Full Time and Sponsored Applications – Service Assessment
...help with this. SLC should also consider the use of search analytics to help match users' language and help frame potential points where users have questions. 4. Improve User Interface...
Blog comment and moderation guidelines
...to represent a person or an organisation do not attempt to log on using another user’s account do not make any commercial endorsement or promotion of any product, service or...
Employment Related Securities (ERS) Checking Service - Self Certification
...includes NIL returns). This is the first time that this information will be sent digitally and zero tolerance on formatting errors will be in place. As part of the user...
Dashboards for user journeys
...like Book your driving test and Renew a patent. We want to connect these transactions together to show how a whole service is performing. Each service covers a whole user...
Marriage Allowance - Alpha Assessment
...The service team explained their plan to invite users to complete the transaction during the private beta phase from the current database of almost 200,000 users who have registered their...
View Vehicle Record Service for Fleet Companies - Self Certification
...Recommendations The panel noted the following recommendations. The team should: Continue regular user research with fleet company staff using real data. Further investigate the potential user need to provide the...
Pay Penalty Online - Service Assessment
...to these users explicitly about the assisted digital support they would seek for this service. There are plans in place for ongoing contextual research with low skilled users to further...
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