Tax Credits Change of Circumstances - Beta Assessment
...the initiative and went to places where she knew potential users would be. Based on findings from this user research, the team has developed a plan for testing a variety...
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Annual Tax Summaries - Alpha Assessment
...agile multidisciplinary team who have conducted user research on a range of users. The service is simple and intuitive enough for a user to succeed first time unaided. There was...
Pay Penalty Online - Service Assessment
...the payment platform. Recommendations User needs and user research The team have so far seen all users fail to complete the ultimate user need - driving a vehicle legally -...
Family and Friends - Alpha Assessment
...The service team have conducted user research across a wide range of potential users to help them to develop their user needs and learn from other existing services. User research...
Register to Vote (Individual Electoral Registration) – Service Assessment
...needs. Tackling the “no chance for a Beta” blocker with continuous user research with well-identified user groups. Feedback has been sought and input from both end-users of the digital service,...
Charities Registration - Self Certification
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...of the service. The demonstration ran well and clearly showed a logical flow for the user journey. User needs The panel were pleased to hear of the thorough user research...
Defence Solicitor - Service Assessment
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...suites above building a new separate interface. The panel was impressed that the service have already got commitment from the 3 vendors of custody software to integrate with the new...
SLC Full Time Application - Service Assessment
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...users who are willing to contribute to further user research as the support is developed. The requirements related to face by face support will continue to be tested, and senior...
VAT Mini One Stop Shop - Live Assessment
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...User Needs Put into action a plan for regular user testing with a user researcher. Many of the not passed points of this assessment are due to the lack of...
Waste Carrier Registration - Service Assessment
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...waste from their own business, pay no fee (lower tier). Other users, who carry wastes for others, pay a fee for registration (upper tier). For upper tier users, registrants are...
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