Passports - Service Assessment
...during the beta. The service team are delivering the service using agile user centred methods, and have undertaken extensive user research on a wide variety of users with regular sessions...
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Immigration Health Surcharge - Service Assessment
...panel welcomed this news, and eagerly awaited a link from the service team to code on the internet. The panel would also like to see that code being the live...
Apprenticeship Applications (Employer Posting) - Service Assessment
...of development. Reasons User needs This new service, which allows employers and providers to post jobs, will compliment the existing application service. The evidence presented showed that the service will...
CAP Information service - Service Assessment
...manual. User research The service should give greater clarity on what the user is able to do, and what is required of users. For example, if the purpose of the...
Dart Charge - Service Assessment
...assessment team is concerned that the development team (in New York) is too cut-off from users of the service, despite efforts to share research with the New York team. The...
Company Accounts and Tax Online - Beta Assessment
...access to the future service. Some user research should be done with these users to understand their behaviours and why they choose to use the existing service. These users need...
Organ Donation Register - Service Assessment
...digital user research is undertaken through telephone surveys covering user needs and user satisfaction and through interviews with call handlers, which help to establish user needs and to improve the...
Alcohol Wholesale Registration Scheme - Alpha Assessment
...segments among the audience recruitment methods researcher resource research outputs timescales Open Source Code by Default Publish all source code, excluding only those parts of the code for which there...
Companies House Service - Service Assessment
...user-generated tasks should be used to understand what users expect to do with the service. This will more accurately reflect the experience of users who are less familiar with what...
Rural Payments - Service Assessment
...complete implementation, and new functionality should ideally be trialled first with a subset of users to ensure it meets user needs. Live analytics should supplement in person user research, and...
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