...assessment team is concerned that the development team (in New York) is too cut-off from users of the service, despite efforts to share research with the New York team. The...
...manual. User research The service should give greater clarity on what the user is able to do, and what is required of users. For example, if the purpose of the...
...access to the future service. Some user research should be done with these users to understand their behaviours and why they choose to use the existing service. These users need...
...digital user research is undertaken through telephone surveys covering user needs and user satisfaction and through interviews with call handlers, which help to establish user needs and to improve the...
...segments among the audience recruitment methods researcher resource research outputs timescales Open Source Code by Default Publish all source code, excluding only those parts of the code for which there...
...user-generated tasks should be used to understand what users expect to do with the service. This will more accurately reflect the experience of users who are less familiar with what...
...complete implementation, and new functionality should ideally be trialled first with a subset of users to ensure it meets user needs. Live analytics should supplement in person user research, and...
...how users interact with their community. More of this research should be undertaken during beta, in a systematic way. As above, this research should happen in users’ own environments. The...
...to public beta there was initially a 53% take up. This improved further when the user journey changed so that new users signing into the My Tax Account service were...
...code. March - publish Renewals front-end code. May - publish a reworked new application form. Any appropriate new components that can be extracted will be open sourced. June - open...
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