...after dealing with, the authentication mechanism. Tools There is a danger of becoming locked-in to the software provider’s tool. To avoid this we would recommend: Ensuring that the capability to...
The Trusted Helper service allows users to delegate authority to a friend or family member to act on their behalf for digital tax services. Department / Agency: HM Revenue &...
...content, to multiple lines of code and incomprehensible combinations of characters. To extract insights, colleagues suddenly needed to manually filter out tens of thousands of unusable responses over the year....
...team, and the metrics they’d like to publish. What we’re planning next sprint In the next two weeks, we plan to: complete the Onboarding App and start using it to...
...schema’s new enhancements to help our response to the Coronavirus. One enhancement we have started using is the SpecialAnnouncement collections of tags to help surface the most useful public service...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...for legal specialists to review and accept a case. The assessment panel were very impressed by the answers the service team gave to their questions and were happy to approve...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
News articles account for a lot of the traffic to GOV.UK, getting approximately 225,000 visits in a typical week. But until now, we haven’t had the opportunity to conduct a...
...to show users what to do rather than having to tell them. There appears to be still a lot of jargon in the microcopy, particularly around the bookkeeping information requested....
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